[Customer Service] Order

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Order

Order

Place an order

Step 1

Place the product you want to order in the shopping cart, using the green button. You can place multiple items in the shopping cart.

Step 2

Open your shopping cart and check the contents. You can still make changes at this stage of the order, such as adding/removing items or adjusting the quantity. When you are satisfied with the contents of the shopping cart, click on the button to continue to your details.

Step 3

If you have previously placed an order and already have login details, you can log in in this step so that all your details are already loaded for you. If you have not previously placed an order with Mastertools and/or do not have login details, please enter the requested information. You have the option to specify a billing and delivery address. When all requested information has been entered (or after successful login) click on the button to proceed to delivery and payment.

Step 4

In this step you can indicate your preference regarding the delivery and choose your payment option. If you want to have products delivered by PostNL, you will be presented with various delivery times, where you can make a choice. You can also choose to pick up your order at Mastertools or to drop it off at a PostNL collection point. The nearest collection point is automatically suggested. If you cannot choose a delivery time, you probably want to pay for a product that is too large and/or too heavy for PostNL. An appointment can be made for delivery in consultation with customer service. Then choose the desired payment option and click on the button to proceed to the payment. The payment options offered are described here.

Stock status & delivery times

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Order from Belgium

Change or cancel order

My order is incomplete or damaged

My order failed

Discounts and promotions

Can I request a quote?

Do you have questions?

Our customer service is currently closed by telephone. You can of course always send us a message via our contact form or by email. Our customer service can be reached by telephone again from [BREAK_END]. You can of course always send us a message via our contact form or by email.