Mastertools is a family business that has specialized since 2008 in the supply of high-quality power tools. In the first instance mainly to regional entrepreneurs, freelancers and fanatical handymen. The webshop quickly followed due to the high demand and in 2009 the online store mastertools.nl saw the light. Mastertools is still family owned to this day and the company is characterized by a personal and flexible approach. Because we can buy in bulk and our relatively low costs, we offer competitive prices. As a result, Mastertools is now one of the largest online providers of professional electrical and battery tools. We supply the complete range of the brands offered by us.
Delivery and payment
We deliver our orders via PostNL and Red Je Pakketje. In exceptional cases, when an item is too large and/or too heavy, Transmission is used. This is indicated with the product. Orders placed before 22:00 (except Sunday) will be shipped the same day. If a product is in stock and ordered before 12:00, Red Je Pakketje can be chosen. In that case, orders will be shipped and delivered the same day. You can pay via iDEAL, PayPal, credit card, AfterPay, MisterCash/Bancontact, Giropay, Sofort and bank transfer. The costs for the payment options differ, this is shown during checkout. You can choose the most suitable method for yourself and therefore do not pay too much.
Warranty and repair
The legal warranty applies to all products supplied by us and we act as your point of contact in the event of a warranty claim. We will handle the claim for you, usually in cooperation with the manufacturer. In addition to this legal warranty, many brands have an extended warranty offered by the manufacturer. Mastertools itself also offers an extended warranty for certain selected machines. These extended guarantees do not affect the legal guarantee. In addition to this legal warranty, many brands have an extended warranty offered by the manufacturer. Mastertools itself also offers an extended warranty for certain selected machines. These extended guarantees do not affect the legal guarantee. A trial period of 14 days applies to all purchases from the moment of receipt and if you change your mind within this period, the product may be returned to us without giving any reason. Please note that for a full refund, the product must be unused and in new condition. Please note that for a full refund, the product must be unused and in new condition.
How does this site work
Access our website in two ways; based on the type of tool or based on brand. The left menu in the navigation bar presents the site based on the type of tool, and the "Brands" heading based on the brand you are looking for. You can view an article by clicking on the image. Once you have made a choice, add the item to the shopping cart using the green 'shopping cart button'. If you want to checkout, go to the shopping cart and click on the link [Checkout] . You can then register yourself as a new or existing customer. After this selection you can choose the payment method and confirm the order. You will receive an email from us confirming your order.
Follow the ordering process
We will keep you informed by email about the progress of the ordering process and any subsequent deliveries. So if your payment has been received, if your order is shipped or if there is a delivery time, you will receive an email about this.
Thuiswinkel Guarantee
Mastertools is affiliated with the Thuiswinkel Waarborg, the quality mark for online shops. The quality mark is supported by the consumer association and is only awarded to webshops that meet strict requirements in the field of legislation and regulations, security and financial stability. Every year our website and our procedures are tested through an audit, after which the certification is renewed.
Click here for more information about the Home Shopping Guarantee
You will find the Mastertools Certificate here .
