If the delivery by PostNL is unsuccessful, your package will be delivered to the nearest PostNL point the next working day. The package can then be picked up from 15:00. The shipment will remain at the PostNL point for 7 days, if it is not collected it will be returned to Mastertools. You can find the current status on the Track & Trace page associated with your order.

In the event of a failed attempt, you will receive a ticket on the bus, which contains all the information you need to contact Portena, so that you can schedule another day for a second delivery. If there is no response to the KIB (card in the bus) within three days, the shipment will be returned to the sender.