Repair
How do I have my product repaired?
If a machine breaks down outside the warranty period, it is still possible to have it repaired. The machine goes, via us, to the manufacturer for a technical assessment. Just as with a warranty request, please provide the package shipment with an invoice with a description of the complaint.
In the case of a repair outside of warranty, the shipping address is:
Master tools BV
Stavangerweg 6a
9723 JC in Groningen
How long does a repair take?
A repair goes through almost the same steps as a warranty application. As a result, a repair takes an average of two weeks.
Are there costs for a repair?
There are costs associated with a repair that is not covered by the warranty. A quotation costs € 35 excl. VAT. If you agree with the quotation, the € 35 excl. VAT is a down payment on the total amount to be paid. If you do not agree with the quotation and opt for recycling, you do not have to pay anything. If you do not agree with the quotation and you want to receive the machine back, we ask € 6.95 excluding VAT shipping costs. When the machine is transported by pallet, the shipping costs will be € 60 excl. VAT. With a half pallet this is € 45 excl. VAT.